Terms & Conditions

Please read these terms and conditions carefully before using this web site and purchase from us.

Your use of this web site and the completeness of purchase orders confirm your unconditional acceptance of the following terms and conditions.

If you do not accept these terms and conditions, DO NOT use this web site or make any purchase order.

GENERAL
All features, contents, specifications, products, prices and services described or depicted on this Web site, are subject to change at any time without notice. Certain weights, measures, specifications and descriptions are approximated and are provided for convenience purposes only.

We accept no liability (to the fullest extent allowed by law) for the accuracy of information contained on the website or related adverts, which may contain technical inaccuracies or typographical errors including information obtained from live support operators and via email.

These terms & conditions contain the whole of our agreement relating to your purchase, together with our website prices, website content and contact details.

We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

The contents of this Web Site are Copyrighted © 2014 nemuav.com Store or their respective business partners and suppliers. All rights reserved. You may not modify the information or materials displayed on or that can be downloaded from this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

This R/C model is not a toy!

RC models, including RC helicopters, RC Airplanes or RC Cars are not toys. RC model consists of various high-tech electronic products and it can provide superior performance. While the RC model moves at a high speed may cause potential risk or injury if operated improperly. It is not suitable for the player under 14 years, Keep it away from children. We also advise that supervision be give to children above this age range and below 18. We recommend you to ask for the assistance of experienced pilot when operating your RC model at the first time. It is mandatory to follow the instructions stated in corresponding user manual provided by the manufacturer and pay attention to the warnings. Please make sure to be conscious of the safety of yours and the people surrounding when you operate all RC products. It is the responsibility of the user to ensure the safety of people and property around them when operates these vehicles. We accept no liability (to the fullest extent allowed by law) of any accident that may endanger or harm to your life, personal safety or property.

ORDERS

1. Order Details
>Please be careful to look over the order content, item price, shipping method and shipping fee before you submit a order.
>Order detail is not allowed to modify after completion of payment.
>Customer is responsible for checking and confirming the order details.
>We process orders strictly with the order details you provide when you placed the order.
>If case you have made mistakes about your orders, please contact us as soon as possible by CONTACT US FORM for help within 12 hours after order placed.

2. ORDER CANCELLATION
>For most of the situation, processed order is not allowed to cancel.
>In case you must need to cancel your order, please use the CONTACT US FORM to request order cancellation as soon as possible.
>We will make every effort to catch your order before it is shipped.
>We will charge 5% of total payment amount as transaction fee (15% fee for item not stock in our warehouse)and is NOT refundable for CANCEL order with ANY reason.
>An order cannot be canceled under following situation
>if it is already shipped, or it is already on the way sending to post office.
>if the order contain BACK ORDER item., no matter it is shipped or not.
>if the order contain PRE-OREDER item, no matter it is shipped or not.
>We are sorry that we will not refund for above situation and we cannot help if in case.

WARRANTY
>There is NO WARRANTY for ALL Radio Control Item and parts.
>We DO NOT responsible for any kind of human operation failure that may potentially cause defects to the merchandise.
>We are not responsible for factory defects and manufacturing faulty because we are not the product manufacturer and we do not produce the parts we carry (similar to a standard walk-in store), the quality control is handled by the factory.
>We will split the shipping costs with the customer if and only if we confirm it is the case of factory defects and manufacturing faulty.
>The customer agrees to pay to send the item back to us and we will consequently ship the repaired or replaced component to you at no charge back to the shipping address specified in your account.

RMA PROCESS
>In ANY situation, the return shipping fee is covered by the customer.
>We only accept merchandise that bought from our stores for return and exchange with the stated period.
>You must have an RMA number for returning merchandise. Please report your RMA request with CONTACT US FORM.
>You are responsible for making sure that the items are returned to us safely and without any further damages, so please ensure it is packed safely and securely. We strongly recommend using the same carrier as we use to ship item to you.
>Please allow up to 10 business days for us to respond for a RMA case. However, some case will take longer time as we may need to contact the manufacturer for assistance.
>Re-shipment will arrange as soon as the item is repaired or new replacement is provided by the factory.

LIMITS OF RESPONSIBILITY
>Radio Control Item is fragile and easy to get damage, the electronic parts may goes faulty or unstable after operation due to the unstable operation environment, so please expect you may need to repair your item at your own cost when you decide to buy a Radio Control Item.
>We DO NOT GUARANTEE a Radio Control Item will continuously function normally.
>We are not responsible for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model.
>In most cases it is very difficult or impossible to judge whether crash damage was actually due to radio equipment failure or due to human operation error.
>We do not responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts, and repairs not completed by our service center, etc.
>All of the products we sell are intended for retail consumption by our customers only and are not intended for resale.
>Please note that we cannot be responsible for packages lost in shipping. However, we will assistant our customer to file a claim to the carrier to solve the problem.

PRICE & PRICE CHANGE
>All the pricing in our sites DO NOT include any duty and tax.
>We DO NOT know how much duty and tax you have to pay, (if you are outside European Union)  it depends on your custom department, I think you understand your government more than us.
>We DO NOT responsible for any duty tax charged by your custom, and hence any related troubles.
>Please expect to pay duty and tax for import item.
>Please consider this matter before you decide to make a purchase from oversea country.
>If your country charge you any tax upon you receive your the package. It is out of our control and please consults your local custom department before making the order.
>Any price or specification on our web site is subject to change without notice. Sale prices on the web site may be withdrawn at any time.

REVISIONS TO THESE TERMS AND CONDITIONS
>These Terms and Conditions may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by legal notices or terms located on particular pages of this Web Site.
>If you have any inquiry about the Terms and Conditions or if you have any questions or comments, we invite you to contact our Customer Support Team with CONTACT US FORM.